FAQs

  1. Why did the RSM launch this service?
  2. Which videos are chosen for the CPD service?
  3. How will I keep a record of my RSM Videos CPD credits?
  4. Is there a fee to watch the videos?
  5. Can I make the slides larger and the speaker smaller?
  6. Can I watch on my mobile phone?
  7. The video keeps stopping and starting, and the loading symbol keeps appearing.
  8. The video won’t load/appear
  9. The sound won’t work
  10. Why does the layout of the page not look right?
  11. What media software do I need?
  12. I’ve read the FAQs, but I am still experiencing problems.

Why did the RSM launch this service?

The Royal Society of Medicine strives to be at the forefront of medical CPD, and is aware that an increasing number of medical professionals are seeking out ways of completing CPD online. This service is also in response to the fact that many RSM members have asked for more online learning as an enhancement to our existing meetings.

Which videos are chosen for the CPD service?

The RSM Academic department selects appropriate lectures from the programme of meetings and conferences held at the RSM each week and where the speaker agrees for the lecture to be recorded. The RSM then assigns CPD credits to those lectures which can demonstrate clear learning outcomes.

How will I keep a record of my RSM Videos CPD credits?

Each time you complete a CPD process you will have the option to download or print a CPD credit certificate. A copy of the certificates will be kept in the My CPD area for future access. You can check your CPD records at any time by clicking on the My CPD menu tab.

Is there a fee to watch the videos?

RSM members can watch all video content for free. For non-members, there is a small charge of £6.00 to watch each individual video. Some selected videos are free to view for non-members (or non-logged in members) which are clearly marked with a green FREE button.

Can I make the slides larger and the speaker smaller?

Yes, you can make the slides larger and the speaker smaller by clicking on the Minimise Video or Maximise Video tab (located under the video panel).

Can I watch on my mobile phone?

This site has been optimised to work on mobile devices. However, if the mobile has a weak data or internet connection, it may take longer to load and stream.

On some mobiles, the slides will be played over the audio from the lecture, so you can see the slides and hear what the lecturer is saying. You will not be able to see the video of the speaker, only the slides and audio from the talk will play through the mobile device.

The video keeps stopping and starting, and the loading symbol keeps appearing.

This is most likely to be a problem with your broadband speed, or internet or data connection.

The RSM Videos site is optimised to work with most home, workplace and mobile connection speeds.

However, there are times when your broadband connection may slow down: if this is the case, it may allow text and images to appear, but ‘high bandwidth’ videos will break up or ‘stop and start’.

Sometimes this is due to a poor broadband connection (and it may be worth contacting your provider or IT department to see if you can get a stronger or upgraded connection); or it may be due to high levels of internet usage in your home, your area, or your office.

If it’s the latter, please be patient or log back on at a less busy time.

The video won’t load/appear

It may be that your organisation is preventing videos from being played on the internal computers – particularly on older browsers and operating systems. Please check with your IT support to see if this is the case, and whether the block can be lifted.

The sound won’t work

You could try refreshing your web page. Please note that your computer has sound controls accessible from the control panel and that the video player has sound controls which appear in the player window.

Why does the layout of the page not look right?

Very occasionally, your browser won’t immediately recognise an update or amendment to the website – the cached (‘stored’) pages on your browser may still be storing the old layout, and this can cause problems. The browser should update itself automatically next time you open it.

But in the meantime, you may need to press the refresh icon on the browser address bar to see the new layout.

What media software do I need?

If you have an older browser, you may need to have Adobe Flash player on your computer. Download Adobe Flash here. You won’t need Flash on newer browsers.

I’ve read the FAQs, but I am still experiencing problems.

Sometimes computers and/or the internet can develop a temporary fault – which is often sorted out by restarting the computer, refreshing the website page (by clicking on your browser’s Refresh icon), accessing the website on another computer or device, or just trying again at another time.

However, if you still experience a problem with the RSM Videos site, then please contact us via the Support Contact Form. We will aim to come back to you via email within 2 working days.